Call us 012 492 6275

Compliance Certificates

Call us 012 492 6275

Compliance Certificates

Our Shipping Policy

The purpose of this Courier Policy is to define the process and responsibilities related to the delivery of products purchased through the Healthy Sleep online shop, ensuring compliance with applicable regulatory standards, including SAHPRA requirements and the ISO13485 Quality Management System.

 

This policy applies to all orders placed via the Healthy Sleep online store for Class A medical devices, including but not limited to:

  • CPAP/APAP masks
  • Tubing
  • Filters
  • Cleaning kits

1. Courier Services:

Healthy Sleep uses an approved courier service provider, Courier Guy.

All orders are securely packaged to ensure product integrity and compliance with medical device handling standards.

2. Delivery Fee, Order Processing and Dispatch:

  • A flat delivery fee of R170 will be charged per order.
  • This fee is payable by the client at checkout.
  • Orders will not be dispatched until full payment, including courier fees, has been received and confirmed.
  • Orders are processed during standard business hours (Monday to Friday, excluding public holidays).
  • Once payment is confirmed, orders will be dispatched within 1–3 working days, subject to stock availability.
  • Clients will receive a tracking number once the order has been handed over to the courier.

3. Delivery Turnaround Time:

  • Delivery timelines depend on the destination and courier operations.
  • Estimated delivery: 2–5 working days from
  • Delays may occur due to factors beyond Healthy Sleep’s control (e.g., weather conditions, remote locations, or courier operational issues).

4. Risk and Responsibility:

  • Risk transfers to the client upon collection of the parcel by the courier.
  • Healthy Sleep ensures that all goods are securely packaged and compliant with handling requirements prior to dispatch.
  • The courier assumes responsibility for the parcel during transit.
  • Clients must provide a complete and accurate delivery address at checkout.
  • Healthy Sleep will not be held responsible for delays or failed deliveries due to incorrect or incomplete address details.
  • Any additional charges incurred due to re-delivery will be for the client’s account.
  • Clients must inspect parcels upon delivery.
  • Any visible damage must be reported immediately to the courier and to Healthy Sleep within 24 hours of receipt.
  • Lost parcels must be reported within 5 working days from the expected delivery date.
  • Investigations will be conducted in collaboration with the courier provider.
  • Returns due to delivery issues will be handled in accordance with the Healthy Sleep Returns Policy.
  • Courier costs for returns may apply depending on the reason for return and findings of the investigation.

5. Contact and Support:

Email: admin@healthysleep.co.za

Email: admin3@healthysleep.co.za

Email: renew2@healthysleep.co.za

Phone: 012 492 6275